Refund policy

Maison Archive accepts change of mind returns within 30 days of delivery.

To be eligible, the item must be unworn, unused, unwashed, unaltered, in new condition, and returned with all original tags attached, plus packaging and proof of purchase where applicable.

To request a return, contact support@maisonarchive.com.au with your order number within 30 days of delivery.

For change of mind returns, the customer pays the return shipping cost, and a restocking fee of 5% of the item price (minimum $10 per item) is deducted from the refund.

This policy does not limit your rights under the Australian Consumer Law. If an item is faulty, not of acceptable quality, significantly different from the description, or has a major problem, Maison Archive will provide the remedies required under the ACL. No restocking fee applies, and we cover reasonable return shipping costs, for these returns.